Reventics’ Clinical Practice Improvement (CPI) focuses on all three instances of patient’s interaction with the practice, namely: pre-visit, visit and post-visit interactions. Our solutions are based on using a data driven analytical approach coupled with a consulting framework to implement practical on the ground initiatives. Typical engagements include redesigning workflows to improve patient access and intake processes, reducing patient wait times, increasing capacity, and bolstering patient satisfaction.
Our CPI initiatives are tailored to the specific needs of the practice. It addresses the uniqueness of each practice considering the number of physicians, specialties involved, geographic location, existing infrastructure and future growth plans. Our solutions usually address the following:
Using a consulting approach of a cross functional team comprising of clinicians, six sigma process experts and practice specific domain specialists; Reventics not only makes its recommendations for practice result improvements, it also helps implement the same at the practice. Some of the areas where we have implemented extensive changes in the past are:
Reventics CPI engagements start by understanding the practice budget better. Focus of the CPI initiatives is to improve financial outcomes while ensuring improved patient satisfaction levels. Clear metrics are established across the practice operations, that then get tracked on an ongoing basis throughout the engagement. Key areas across which metrics are established are:
Our front-end solutions encompass both clinical and administrative workflows. Emphasis is given to automation as well as ensuring well defined protocol based interactions of the practice staff with the patient to ensure a smooth intake process. Some typical areas of focus for front end access improvement are:
Improving clinical and administrative staff productivity is a key component of Reventics’ CPI engagements. Additionally, we use analytics to better understand resource utilization patterns and thereafter re-engineer the processes to drive better outcomes while ensuring optimal resource utilization. Some of the analytics that we undertake are:
Patient satisfaction is a function of several factors. While the actual interaction with the physician is a key determinant of satisfaction, several administrative and non-clinical interactions weigh in equally in determining how likely the patient is to refer the practice to others. Some of the analytics and key intervention strategies followed by Reventics for improved patient satisfaction are: